# Frequently Asked Questions

## What is Nelo? | What it does and how it works in Mexico

## What is Nelo for? | Shopping, bills and credit

## What data does Nelo ask for to sign up? | Requirements and documents

## How reliable is Nelo? | Reviews, security and backing

## Is Nelo secure? | Data protection and security

## Where is Nelo available? | App, stores and services in Mexico

## Which stores accept Nelo? | Where to shop in installments

## Does Nelo offer instant loans? | How to get credit

## How much does Nelo lend? | Max amount and credit increase

## How can I increase my Nelo credit limit?

## How can I withdraw cash on Nelo?

## What happens if you don't pay Nelo? | Consequences and debt

## How can I become Nelo VIP?

## How do I keep my Nelo VIP status?

## Why is Nelo better than a traditional credit card?

More questions?  
Visit our Help Center and get answers to all your questions about Nelo.